Frequently Asked Questions
I have never insured my pet, why do I need to?
Rising veterinary costs can make a trip to the vet a costly one, the average
vet bill is over £220 and more serious treatment can be considerably
more. Insuring your pet is therefore a sensible move with the added peace
of mind of knowing you are covered for any damage or injury your pet might
cause another person.
What should I do if I need to claim?
We make it a very simple process. Simply call us on 08708 502 306
and we will take the details over the telephone. We send you a pre-printed
claim form for your signature and if you prefer we settle the bill directly
with the vet.
Is there any advantage to paying my premiums monthly
by Direct Debit?
Yes, not only does it break your premium down into very affordable payments,
but there is no interest to pay whatsoever, the annual premium is simply
divided equally over 12 months. When your policy falls due for renewal you can relax in the knowledge
that cover will continue unless you advise us otherwise.
What is cover for ongoing conditions?
Many pet insurers limit cover for ongoing conditions for only 12 months.
At Thornside we recognise that some illnesses may go on beyond that, maybe
even for the rest of the pets life.Our policy will continue to cover your
pet, up to the policy limit, for ongoing claims subject to cover remaining
in force and payment of premium.
