PDSA Petsurance would like to help you through your claim by making the process as easy and efficient as possible. Our claims department is staffed with qualified veterinary nurses so you can be confident that you will receive expert advice with a fast and efficient claims service.

Here are the next steps to take in order to make a claim with PDSA Petsurance.

Have your details ready before you call.

Please have your client reference number ready - you will find this at the top of all our letters to you. Check that the claim is covered by your policy. Each section of the policy tells you what is insured and what is not insured. The cover you have requested is shown on your policy schedule.

If you need to make a claim, phone our claims line on 0870 242 0046 * within the opening hours:

  • 8.00am to 6.00pm Monday to Friday

  • 9.00am to 2.00pm Saturday

back to important information

 

Petsurance is a trading name of Pdsa Trading Limited, registered office: Whitechapel Way, Priorslee, Telford, Shropshire, TF2 2PQ.  Registered in England No 01595637.

Pdsa Trading Limited is an introducer appointed representative of BDML Connect Ltd who administer and arrange the policies. BDML Connect Ltd is registered in England at the Connect Centre, Kingston Crescent, Portsmouth, PO2 8QL (Registered No - 2785540). Policies are underwritten by AXA Insurance UK Plc who are registered in England at 5 Old Broad Street, London, EC2N 1AD (Registered No - 78950). Both BDML Connect Ltd and AXA Insurance UK Plc are authorised and regulated by the Financial Services Authority. You can check this information on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

* Calls may be monitored and/ or recorded.