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Frequently asked questions
I have never insured my pet, why do I need to?
Rising veterinary costs can make a trip to the vet a costly one, the average vet bill is over £220 and more serious treatment can be considerably more. Insuring your pet is therefore a sensible move with the added peace of mind of knowing you are covered for any damage or injury your pet might cause another person.
What should I do if I need to claim?
CSIS make it a very simple process. Simply call us on 08708 502 306 and we will take the details over the telephone. We send you a pre-printed claim form for your signature and if you prefer we settle the bill directly with the vet.
Is there any advantage to paying my premiums monthly by Direct Debit?
Yes, not only does it break your premium down into very affordable payments, but there is no interest to pay whatsoever, the annual premium is simply divided equally over 12 months. When your policy falls due for renewal you can relax in the knowledge that cover will continue unless you advise us otherwise.
What is cover for ongoing conditions?
Many pet insurers limit cover for ongoing conditions for only 12 months. At CSIS we recognise that some illnesses may go on beyond that, maybe even for the rest of the pets life.Our policy will continue to cover your pet, up to the policy limit, for ongoing claims subject to cover remaining in force and payment of premium.
What is Co-Insurance?
In return for a discount to your premium you can opt for Co-Insurance. This means that you simply pay 10% of the total claim in respect of veterinary claims only. This is subject to a minimum contribution (Please refer to the policy wording).
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CSIS is authorised and regulated by the Financial Services Authority
If you have any queries regarding any information on this website, or if you wish to apply for a policy over the telephone, please do not hesitate to contact us on 0800 032 2297 or by email.
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