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Homebase Limited ("Homebase") a company incorporated
in England, is an appointed representative of ARG Insurance Services
Limited. Both are members of the Argos Retail Group ("the Group").
The Group ("we","us") also includes Argos Limited,
ARG Card Services Limited, ARG Personal Loans Limited and their
associated companies. A full list of companies is available upon
request (see 'contact us' below).
The purpose of this statement is to set out how we use personal
information that we may obtain about you. As a user of any services
on this website and by using the Homebase Insurance website generally
you agree to this use.
Use of your Personal Information
1. When you register and use this site you will be asked to provide
certain information such as your contact details or other details
required for the particular products you ask about. We will use
this data to provide you with a quote and to fulfil our agreement
with you.
2. We may use information that you provide or that is obtained
by us as follows:
i. to register you with our website and to administer our website
services;
ii. for assessment and analysis (e.g. market, customer and product
analysis) to enable us to review, develop and improve the services
which we offer and to enable us to provide you and other customers
with relevant information through our marketing programme. We
may use your information to make decisions about you using computerised
technology, for example automatically selecting products or services
which we think will interest you from the information we have.
We may keep you informed of such products and services (including
special offers, discounts, offers, competitions and so on), as
well as products and services of other companies and organisations
which we consider may be of interest to you, by any of the following
methods:
a. E-mail
b. Telephone (including automated calls)
c. SMS text message and other electronic messages such as picture
messaging
d. Post
e. Fax
f. or otherwise
We may also pass your details to carefully selected third parties
so that they may contact you about their products and services.
If you do not wish to receive information of such products and
services, please tick the opt-out box provided when registering
on this website;
iii. to administer any prize draws or competitions you may enter;
iv. as agents for insurers who provide insurance products;
3. We may supplement the information that you provide to us with
information that we receive from third parties.
4. We may also monitor and/or record your telephone conversations
to ensure consistent service levels, to prevent/detect fraud, and
for training purposes.
Fraud Prevention
5. In order to protect our customers and us from fraud and theft,
we may pass on information that we obtain about you from making
identity checks and other information in our customer records, including
how you conduct any account you may have with us, to other Group
companies, other retailers and to financial and other organisations
(including law enforcement agencies) involved in fraud prevention
and detection, to use in the same way.
Disclosure of Your Information
6. We may give information about you to the following, who may
use it for the same purposes as set out above:
i. to other companies in the Group;
ii. to employees, agents and any other appointed third parties
of the Group to administer any accounts, products and services
provided to you by the Group now or in the future;
iii. to the administrators and underwriters of this insurance
and to any other companies and organisations whose products we
provide to you, e.g. home and motor insurance, financial and travel
services;
iv. appointed third parties who (on our behalf) profile your
data so that we may tailor the goods/services we offer to your
specific needs;
v. to other organisations for the administration of prize draws
or competitions;
vi. to anyone to whom we transfer or may transfer our rights
and duties under our agreement with you;
vii. if we have a duty to do so or if the law allows us to do
so.
Cookies
7. Technologies exist on the Internet that help us to deliver customised
visitor experiences. In particular, there is a technology called
"cookies" which may be used by us to provide you with,
for example, customised information from our web site. A cookie
is an element of data that a web site can send to your internet
browser, which may then store it on your system. Cookies allow us
to understand who has seen which pages and advertisements, to determine
how frequently particular pages are visited and to determine the
most popular areas of our web site. Depending on the type of cookie
we use, cookies also allow us to make our web site more user friendly,
for example, permanent cookies allow us to save your password so
that you do not have to re-enter it every time you visit our web
site.
8. If you wish, you can usually adjust your browser so that your
computer does not accept cookies. If you do this, you will still
be able to browse around the site but the functions that allow you
to add items to your trolley or access an existing account will
not be available. Alternatively you can adjust your browser to tell
you when a website tries to put a cookie on your computer. How you
adjust your browser to stop it accepting cookies or to notify you
of them, will depend on the type of internet browser programme your
computer uses.
9. Please remember, cookies do not contain confidential information
such as your home address, telephone number or credit card details.
We do not exchange cookies with any third party websites or external
data suppliers.
10. Your browser also generates other information, including which
language the site is displayed in, and your Internet Protocol address
("IP address"). An IP address is a set of numbers which
is assigned to your computer during a browsing session whenever
you log on to the Internet via your internet service provider or
your network (if you access the Internet from, for example, a computer
at work). Your IP address is automatically logged by our servers
and used to collect traffic data about visitors to our web sites.
We do not use your IP address to identify you personally.
11. We only keep cookies for the duration of your visit to our
website, except where you save your login name as referred to above.
Security
12. We will treat your personal data (as defined in the Data Protection
Act) in accordance with all applicable data protection and privacy
legislation and will endeavour to take all reasonable steps to protect
your personal information. However, we cannot guarantee the security
of any data you disclose on-line. You accept the inherent security
risks of providing information and dealing on-line over the Internet
and will not hold us responsible for any breach of security unless
this is due to our negligence or wilful default.
General
13. You have the right to see personal data that we keep about
you, upon receipt of a written request and payment of a fee. If
you are concerned that any of the information we hold on you is
incorrect or if you need to change any of your registered details,
please contact us (see details below).
14. Please be aware that our site may link to other web sites which
may be accessed through our site. We are not responsible for the
data policies or procedures or the content of these linked web sites.
15. In carrying out the activities specified in this privacy policy,
we may transfer data outside the European Economic Area to countries
which may not necessarily afford the same level of protection regarding
the use of your personal information.
Contact us
If you have questions about this Homebase Insurance Website Privacy
Policy, or wish to access your personal data, please contact us
at:
Homebase Website Customer Services, Acton Gate, Stafford, ST18
9AR.
Email: enquiries@homebase.co.uk.
For further information about this website please read our Homebase
Financial Services Website Terms and Conditions.
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